What NeuJoi does, what it does not do, and how we protect your space.
Plain answers. If anything here is unclear, email hello@neujoi.com and we’ll make it clearer.
NeuJoi is wellness support, not therapy
NeuJoi is a wellness app for everyday grounding, focus, and connection.
It is not therapy, a clinical service, or a replacement for medical care, emergency care, or support from a licensed professional.
NeuJoi can offer small moments of support. It does not diagnose, treat, or try to handle emergencies on its own.
When something serious comes up
If you share that you may be in immediate danger or need urgent support, ilo will pause and encourage you to connect with a trained human right away.
988: Suicide & Crisis Lifeline, call or text, 24/7.
Crisis Text Line: Text HOME to 741741.
The Trevor Project: 1-866-488-7386 for LGBTQ+ young people.
NeuJoi will not pretend to be the right kind of help when more support is needed.
Telling a trusted person
If you want, NeuJoi can help you reach out to a trusted person.
Three things stay true:
It is your choice. You decide whether to set it up, who to choose, and when to remove them.
No transcripts. They can be told that you reached out, but they will not see what you said.
Nothing sends automatically. NeuJoi asks before anything is shared.
Your data
We do not sell your data.
We do not share your private messages with other users, and ilo cannot see anyone else’s conversations.
You can permanently delete your account and data at any time.
Camera use
GROUND Live can use your camera for an optional grounding activity that helps you notice objects around you.
That detection happens on your device. Images are not uploaded, stored, or sent to NeuJoi.
If the camera feature is unavailable, GROUND falls back to a simpler method.
You can skip camera use entirely. Other GROUND activities work without a camera or internet connection.
Clinical review
A licensed clinician is reviewing the parts of NeuJoi that involve distress and crisis support before public launch.
Until that review is complete, those features will stay in supervised testing.
Getting this right matters more than rushing it.
Age
Early access is for people ages 13 and up.
If you are under 18, please involve a parent or guardian before signing up.
We’ll tell you when it’s ready.
Join early access (13+)About 30 seconds. Three questions.