NeuJoi Privacy Policy

NeuJoi is a wellness technology product operated by NeuroVair LLC ("NeuJoi," "we," "us," or "our"), a Michigan limited liability company. NeuroVair LLC operates from the State of Michigan and does not provide medical or therapy services. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, complete a Google Form connected to our website, join a waitlist or pilot list, or otherwise interact with us online.

By using our website or submitting information through our website or Google Forms, you agree to this Privacy Policy. If you do not agree, please do not use the site or provide personal information.

1. Wellness, Not Medical or Therapy Services

NeuJoi is a wellness and emotional support product. It is not a doctor, therapist, hospital, clinic, or emergency service.

We do not provide diagnosis, treatment, psychotherapy, medical advice, or any other professional clinical service. Our website and any early pilot or waitlist tools are intended to support wellness and self regulation and are not a substitute for professional care or emergency services.

Nothing in this Privacy Policy or on our website creates a doctor patient, therapist client, or other clinical relationship. In an emergency, you should call 911 or your local emergency number or contact an appropriate crisis service. Do not rely on NeuJoi in an emergency.

2. Information We Collect

We collect information through our website and through Google Forms linked from or used in connection with our website.

2.1 Information You Provide

We may collect information that you choose to provide directly, including:

• Name or nickname
• Email address
• Age or age range
• City, state, or country
• Answers you enter into forms, surveys, waitlist or pilot questions, or contact fields
• Any message or free text that you send to us

If you later participate in a research or pilot program, we may request additional information and will describe what we collect and why at that time.

2.2 Information Collected Automatically

When you visit our website, our systems and service providers may automatically collect certain technical information, such as:

• Internet Protocol address and approximate location
• Device type, operating system, and browser type
• Pages you visit, the time and date of your visit, and how you navigate the site
• Basic log information used for security and performance

2.3 Information Processed Through Google Forms

When you submit a Google Form connected to NeuJoi, the information you provide may be processed through Google's services and stored in Google Forms, Google Drive, Google Sheets, or related Google Workspace tools used by NeuJoi to manage submissions.

Google may also process technical information in accordance with Google's own privacy practices and terms. We encourage you to review Google's Privacy Policy if you have questions about how Google handles data submitted through its services.

2.4 Analytics

We use Google Analytics, a third-party analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics may set cookies and collect information including your IP address, device type, browser, pages you visit, time spent on the site, and how you arrived at our site.

This information helps us understand traffic patterns, identify which pages are useful, and improve the experience for future visitors. The data we receive from Google Analytics is aggregated and is not used to personally identify you.

Google's use of this information is governed by Google's own privacy practices. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on, or by managing cookies through your browser settings.

3. How We Use Information

We use information for limited, legitimate business purposes, including to:

• Respond to messages, questions, and support requests
• Manage waitlists and pilot interest lists
• Send updates and communications about NeuJoi to individuals who join our list
• Plan and operate research or pilot programs
• Operate, maintain, and improve our website and user experience
• Monitor and protect the security, integrity, and availability of our systems
• Comply with legal, regulatory, and recordkeeping obligations

We do not use your information to provide medical diagnosis or treatment decisions.

4. How We Share Information

We do not sell your personal information.

We may share information in the following situations:

1. Service Providers. We may share information with trusted service providers who perform services on our behalf, such as website hosting, Google Forms, Google Workspace tools, email delivery, analytics, or security services. These providers are permitted to use information only to perform services for us or as otherwise described in their own applicable terms and policies.
2. Legal and Safety. We may disclose information when we believe it is appropriate or necessary to comply with law, regulation, legal process, or a governmental request. We may also disclose information when we believe it is necessary to protect the rights, property, or safety of NeuJoi, our users, or others or to investigate fraud or security issues.
3. Business Transfers. If NeuroVair LLC is involved in a merger, acquisition, financing, reorganization, or sale of all or a portion of its assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

We do not share your personal information with advertisers for targeted advertising.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Managing waitlists and pilot participation
• Communicating with you
• Operating and improving NeuJoi
• Complying with legal and regulatory requirements
• Protecting security and integrity and preventing misuse

When information is no longer needed for these purposes, we will delete it or de identify it, subject to any legal or operational obligations that require longer retention.

6. Your Choices and Rights

You may request that we:

• Inform you what personal information we hold about you
• Correct inaccurate personal information about you
• Delete personal information you previously provided, where permitted by law
• Stop sending you non essential marketing or update emails

To submit a request, contact us at hello@neujoi.com and include "Privacy Request" in the subject line with a clear description of your request. We may ask you to provide information to help us verify your identity before we act on your request.

We may retain certain information when we are required or permitted to do so by law or when we need the information for security, fraud prevention, or legitimate business purposes.

7. Children and Teens

NeuJoi is designed with neurodivergent teens and young adults in mind, but we must take special care with children's information.

Our website and general waitlist are not intended for children under 13 years of age. We do not knowingly collect personal information directly from children under 13 without appropriate parental involvement or consent when required by law.

If we learn that we have collected personal information from a child under 13 in a manner that requires parental consent and such consent was not obtained, we will delete that information.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us at hello@neujoi.com so we can review and take appropriate action.

For teens aged 13 to 17, we expect and encourage a parent, guardian, or other trusted adult to be involved in any deeper pilot or research program, especially when the program relates to emotional or mental health topics.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

9. Third Party Services and Links

Our website may contain links to third party websites or services and may use third party tools or embedded content. This includes Google Forms and related Google services used to collect and manage submissions.

These third parties have their own privacy policies and practices. We are not responsible for the privacy, security, or practices of third party websites, services, or platforms.

When you follow a link to another site or use a third party service, that party's terms and privacy policy will govern your use of that site or service. We encourage you to read their privacy policies before providing information to them.

10. Michigan Notice

NeuroVair LLC, the operator of NeuJoi, is a Michigan limited liability company and operates from the State of Michigan. Nothing in this Privacy Policy is intended to waive any rights you may have under applicable law or to limit any obligations NeuroVair LLC has under applicable federal or state law.

11. No Guarantee Against Claims

This Privacy Policy is intended to describe our privacy practices and to reduce misunderstandings about how we handle information.

This Privacy Policy does not guarantee that no one will ever file a complaint, claim, or lawsuit relating to NeuJoi or your use of our services. No privacy policy can completely prevent legal claims, especially if a company fails to follow its own policy or applicable law.

If you have specific questions about your legal rights or risks, you should consult with a licensed attorney in your jurisdiction. This Privacy Policy is not legal advice.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date at the top of this page. In some cases we may provide additional notice, such as a notice on the website.

Your continued use of the website after we post an updated Privacy Policy means that you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to make a privacy request, you may contact us at:

NeuroVair LLC (operator of NeuJoi)
Email: hello@neujoi.com
State of formation: Michigan